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SpeeDEV SUPPORT
All
Standard Technical Support
20% of total subscription/software price includes:
All periodic
maintenance releases and major upgrades, Unlimited Web Based, Unlimited E-Mail
support (24 hour response time).
Telephone Support hours:
24x7 Support
25% of
total subscription/software price includes:
All periodic maintenance releases and major upgrades, Unlimited Web Based,
Unlimited E-Mail support (24 hour response time).
Telephone Support hours: During 9.00 AM to 5.00 PM Pacific standard time - 1
hour call back time within business hours, Off Hours - pager based support - 2
hour call back time.
Training:
Using SpeeDEV (Half day Workshop)
SpeeDEV
Project Administration (One day Workshop)
Advanced SpeeDEV Project Administration and
Process Definition (2 Day Workshop)
Online Training
Session of 2 Hours with users at multiple locations, using WebEx
All training is available at our
Customisation and Professional Services
All customisation and professional services prices are based on the scope of
the work. Special pricing is available
for Integration with other in-house software (viz. configuration management
software, CRM software) customisation and process template development
consulting.
Please have the following information ready to contact our technical support:
Your
name, title, company name, phone & fax numbers, and e-mail
Browser
Type and Version number
Product
version number and serial number (for existing customers)
The Case Tracking number, if you are calling in
reference to a previously reported problem
Phone: +1.408.280.0110 x114
Hours 9:00am - 5:00 PM Pacific Time
E-mail support: support@SpeeDEV.com
Licensing: license@SpeeDEV.com
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