Back

 

SpeeDEV  SUPPORT

All Enterprise licensing includes 30 day web based and e-mail support without any extra charges. 

Standard Technical Support
20% of total subscription/software price includes:

All periodic maintenance releases and major upgrades, Unlimited Web Based, Unlimited E-Mail support (24 hour response time).

Telephone Support hours:
9.00 AM to 5.00 PM Pacific standard time - 2 hour call back time during business hours.

24x7 Support
25% of total subscription/software price includes:
All periodic maintenance releases and major upgrades, Unlimited Web Based, Unlimited E-Mail support (24 hour response time).

Telephone Support hours: During 9.00 AM to 5.00 PM Pacific standard time - 1 hour call back time within business hours, Off Hours - pager based support - 2 hour call back time.

Training:

*      Using SpeeDEV (Half day Workshop)

*      SpeeDEV Project Administration (One day Workshop)

*      Advanced SpeeDEV Project Administration and Process Definition (2 Day Workshop)

*      Online Training Session of 2 Hours with users at multiple locations, using WebEx

All training is available at our San Jose, California facility as well as at customer sites; please ask for pricing.

Customisation and Professional Services
All customisation and professional services prices are based on the scope of the work.  Special pricing is available for Integration with other in-house software (viz. configuration management software, CRM software) customisation and process template development consulting.

---

Please have the following information ready to contact our technical support:

*      Your name, title, company name, phone & fax numbers, and e-mail

*      Browser Type and Version number

*      Product version number and serial number (for existing customers)

*      The Case Tracking number, if you are calling in reference to a   previously reported problem

Phone: +1.408.280.0110 x114
Hours 9:00am - 5:00 PM Pacific Time
E-mail support: support@SpeeDEV.com
Licensing: license@SpeeDEV.com

Back